Last updated: 17 May 2025

1. Dispatch & Fulfilment

We fulfil orders from three regional hubs—United Kingdom, European Union and United States—to keep transit times short and customs fees low. Orders are processed Monday–Friday (excluding UK public holidays).

• In-stock items: dispatched within 1–2 working days.
• Stickers: printed on demand within 2–3 working days.
• Pins: produced on demand within 5 working days.
• During peak periods (e.g. Black Friday) dispatch may take an extra 1–2 working days.

2. Delivery Estimates (from date of dispatch)

*Remote destinations may require additional time. All estimates exclude customs inspection delays.

3. Shipping Services & Costs

• Shipments are not currently tracked
• Shipping charges are calculated at checkout based on weight, service level and destination. Free-shipping thresholds (where available) are applied automatically.
• We cannot ship to PO boxes, freight forwarders, or military addresses outside the UK.

4. Discreet Packaging

Your privacy matters. All orders are packed in plain, unbranded outer packaging.

5. Sustainable, Partial Shipments

To reduce waste, selected accessories (stickers and enamel pins) are manufactured in small specialist runs after you place an order. When your basket contains both regular and on-demand items, they may ship separately—so don’t panic if part of your order arrives first. This approach saves an estimated 1.5 kg of CO₂ emissions per 100 orders. Thank you for making eco-friendly choices!

6. Customs & Import Duties

Orders delivered outside your local customs union may incur import duties or taxes, payable by the recipient when the parcel reaches its destination. We have no control over these charges and cannot predict their amount. Refusal to pay duties may result in the parcel being returned or destroyed; shipping fees are non-refundable in these cases.

7. Delivery Issues & Lost Parcels

• If tracking shows “delivered” but you have not received the parcel, please first check with neighbours and your local delivery office.
• We consider a parcel lost if it has not arrived 20 business days (UK/EU) or 30 business days (international) after dispatch. We will then offer a replacement or refund.
• Claims for damaged items must be reported within 7 days of receipt with photographic evidence.

8. Address Accuracy

Please double-check your shipping address at checkout. We cannot reroute parcels once dispatched and are not responsible for delivery failures caused by incorrect or incomplete addresses.

9. Changes to This Policy

We may update this Delivery & Shipping Policy from time to time. Changes take effect when published on this page. Your continued use of our Site and services after any change constitutes acceptance of the updated policy.

Need help? Contact our support team at [email protected] or reply to your order confirmation email quoting your order number.